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Duke Health Mobile Device Manager

Modern Authentication Instructions

Please refer to the following instruction sheets for how to transition your device to modern authentication. The instructions are in Adobe Acrobat format (PDF) and can be saved to your device for your convenience.

Common Questions

Q: How do I know if I need to take action?

A: You will receive an email detailing which of your devices are impacted and instructions on how to enable Modern Authentication. Those instructions are also available in this page. 


Q: How will I know when I should take action?

A: The email that you received will provide your actionable dates. Please do not attempt to enable Modern Authentication before the dates specified. 


Q: What devices are affected? 

A: Only self managed devices - MacOs and personal (BYOD) mobile devices. Duke managed Windows workstations, laptops and mobile devices will be converted automatically. There is no action needed for these managed devices.


Q: What are the minimum OS and application versions that support Modern Authentication?

A: For workstations and laptops, Outlook 2013 or later is required. For Android, Version 9 or later is required for Modern Authentication.  For iPhones,that are using Outlook, iOS 13 or later is required. For iOS users using the iOS native mail/calendar, iOS 11.31 is required. 


Q: How do I access email during my transition? 

A: It should only take a few moments to change your application settings. However, Duke managed Windows workstations, laptops and managed mobile devices should not see interruption. Outlook Web Access is also available at any time from your workstation or mobile device through supported browsers. 


Mobile Devices

Android Mobile Devices 

iOS (Apple) Mobile Devices 

Boxer Email Application for Mobile Devices  



Outlook for Mac (Apple) OS Computers  

Other Mac (Apple) OS Email Applications 

Zoom Contacts & Calendar Integration